vpbet Privacy Policy — How We Handle Your Data

vpbet ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the vpbet platform at vpbet.buzz. This Privacy Policy sets out in clear terms the categories of personal data we collect from you, the purposes for which we use it, the legal basis upon which we process it, the circumstances under which we may share it with third parties, and the rights that you hold with respect to your personal data.

By registering an account with vpbet or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the platform and should contact support to close your account.

vpbet collects personal data from you in a number of ways during your registration and continued use of the platform. The categories of personal data we collect include:

• Identity data: full name, date of birth, national identification number, and copies of identity documents submitted for KYC verification purposes.
• Contact data: email address, mobile phone number, and residential address as provided during registration or subsequent account updates.
• Financial data: payment method details (mobile wallet identifiers such as bKash or Nagad numbers, card details where applicable), transaction history, deposit amounts, and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, time zone, session duration, pages visited, and other diagnostic data generated by your use of the platform.
• Gameplay and wagering data: betting history, game sessions, wager amounts, win and loss records, bonus utilisation, and responsible gaming tool usage.

We collect this information directly from you at registration, through your ongoing use of the platform, and in some cases automatically via cookies and similar tracking technologies as described further in this policy. We do not knowingly collect data from persons under the age of 21.

vpbet uses the personal data it collects only for specified, legitimate purposes consistent with the terms of this Privacy Policy. The primary purposes for which we use your data are as follows:

• Account creation and management: to register your account, verify your identity through KYC processes, manage your account settings, and communicate with you regarding account activity.
• Payment processing: to process your deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and other supported BDT payment methods, and to maintain accurate financial records.
• Platform operation and improvement: to deliver the vpbet platform services, monitor platform performance, diagnose technical issues, and develop improvements to the user experience.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and any other prohibited activities as defined in our Terms and Conditions.
• Responsible gaming: to monitor gameplay patterns in order to identify signs of problem gambling, deliver responsible gaming communications, and apply any account restrictions that you or we request for player protection purposes.
• Legal and regulatory compliance: to comply with applicable legal obligations including record-keeping requirements, responses to lawful data requests from regulatory or law enforcement authorities, and fulfilment of our obligations under anti-money laundering frameworks.

vpbet processes your personal data on one or more of the following legal bases depending on the specific processing activity involved:

• Contractual necessity: processing that is necessary to perform our contract with you — specifically, the creation and maintenance of your account, processing of deposits and withdrawals, and delivery of betting and casino services.
• Legal obligation: processing necessary for vpbet to comply with applicable laws and regulatory requirements, including KYC identity verification, anti-money laundering obligations, and responses to lawful authority requests.
• Legitimate interests: processing carried out in vpbet's legitimate business interests where those interests are not overridden by your privacy rights — for example, fraud detection, platform security, and service improvement analytics.
• Consent: where we rely on your consent as the legal basis for a specific processing activity (for example, sending you optional promotional communications), you may withdraw that consent at any time by contacting support or updating your account communication preferences.

vpbet does not sell, rent, or trade your personal data to third parties. We may share your data only in the limited and specific circumstances described below:

• Service providers and processors: we engage third-party service providers who process data on our behalf under strict contractual confidentiality obligations. These include payment processors (including mobile wallet operators such as bKash and Nagad), identity verification providers, platform hosting providers, and customer support tools. These providers are permitted to use your data only to perform the specific services we have engaged them to provide.
• Regulatory and law enforcement authorities: we may disclose your personal data to regulatory bodies, law enforcement agencies, or other authorities where we are required to do so by applicable law, court order, or regulatory directive. Any such disclosure will be limited to the minimum data required to comply with the obligation in question.
• Business transfers: in the event of a merger, acquisition, reorganisation, or sale of all or part of vpbet's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy terms applicable to your data following the transfer.
• Fraud prevention networks: we may share information with fraud prevention services and industry partners where necessary to protect vpbet and its players from fraudulent activity, unauthorised transactions, and identity theft.

All third parties with whom vpbet shares personal data are required to maintain appropriate technical and organisational measures to safeguard your data and to process it only in accordance with our written instructions. vpbet retains responsibility for the security and appropriate use of any data shared with such parties.

vpbet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption of data in transit, access controls limiting data access to authorised personnel only, secure data storage infrastructure, and regular security assessments. All payment transactions are processed through encrypted channels, and financial data is handled in accordance with applicable payment security standards.

While vpbet takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your vpbet account has been compromised or that your personal data has been accessed without authorisation, you should contact support immediately at [email protected] so that we can take prompt protective action.

vpbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with our legal, regulatory, and contractual obligations. For active player accounts, personal data is retained for the duration of the account relationship. Following account closure, we retain certain categories of data — including identity records, financial transaction history, and correspondence related to complaints or disputes — for a minimum retention period required by applicable law and anti-money laundering regulations.

Once the applicable retention period has expired, vpbet will securely delete or anonymise your personal data in a manner that prevents its reconstruction or re-identification. If you request early deletion of your data, we will assess whether deletion is possible given our current legal obligations and inform you of the outcome within a reasonable timeframe.

vpbet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the platform. They help us recognise returning users, remember your preferences, maintain session security, and gather aggregate analytics about how the platform is used. The categories of cookies we use include:

• Essential cookies: strictly necessary for the platform to function. These cookies enable core features such as user authentication, session management, and security. They cannot be disabled without impairing platform functionality.
• Analytics cookies: used to collect aggregate, anonymised information about how users interact with the platform — such as pages visited most frequently, session duration, and navigation paths. This information helps us improve the platform experience.
• Preference cookies: used to remember your settings and preferences across sessions, such as language preferences and display options, so that you do not need to re-enter them each time you visit.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the vpbet platform. For more information about managing cookies in your specific browser, refer to your browser's help documentation.

As a vpbet player, you hold a number of rights with respect to your personal data. You may exercise any of the following rights by contacting our support team at [email protected]. We will acknowledge your request within a reasonable timeframe and respond substantively as promptly as our legal obligations permit:

• Right of access: you have the right to request a copy of the personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you. We encourage you to keep your account information up to date via your account settings in the first instance.
• Right to erasure: in certain circumstances you have the right to request deletion of your personal data. This right is subject to overriding legal obligations — for example, we may be required to retain certain financial and identity records for a prescribed minimum period regardless of an erasure request.
• Right to restrict processing: you have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data we hold, while we verify its accuracy.
• Right to object: you have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for that processing. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact [email protected] with your request. We may ask you to verify your identity before processing your request. We will not charge a fee for responding to data rights requests unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee.

The vpbet platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data from any individual under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems. If you believe that a person under 21 has registered on the vpbet platform or provided us with their personal data, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

vpbet reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect how we collect, use, or share your personal data in a significant way — we will provide advance notice via the email address registered to your account or through a prominent notice on the platform before the updated policy takes effect.

Your continued use of the vpbet platform after a revised Privacy Policy has come into effect constitutes your acceptance of the revised terms. We recommend that you review this policy periodically to stay informed about how we protect your personal data. The date at the top of this policy indicates when it was most recently updated.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vpbet handles your personal data, please contact our support team. We are available 24/7 and are committed to addressing all privacy-related enquiries promptly and professionally.

Email: [email protected]