vpbet Responsible Gaming — Play Safe, Play Smart

vpbet is committed to providing a safe, fair, and responsible betting and gaming environment for all players in Bangladesh. We believe that gambling, when approached sensibly and within one's means, can be a genuinely enjoyable leisure activity. However, we also recognise that for some individuals gambling can become problematic, and we take our duty of care to our players seriously.

This page outlines the tools vpbet makes available to help you manage your gambling activity, the warning signs of problem gambling you should be aware of, and the steps you can take — including contacting our support team — if you feel that gambling is no longer under your control. We strongly encourage every vpbet player to read this page and make use of the responsible gaming tools available to them.

vpbet provides a comprehensive set of player protection tools that you can activate or adjust at any time by contacting our support team at [email protected]. These tools are designed to help you keep gambling in its proper place — as an enjoyable leisure activity, never a financial burden.

vpbet is strictly an adults-only platform. To register and use the vpbet platform, you must be at least 21 years of age. This age restriction is a firm legal and ethical requirement, not a guideline. By creating an account, you confirm that you meet this requirement. vpbet reserves the right to request identity verification documents at any time to confirm a player's age, and any account found to have been opened by a person under the age of 21 will be immediately and permanently closed.

If you are a parent or guardian and are concerned that a minor in your household may be accessing gambling platforms, we strongly recommend using parental control software to restrict access to gambling-related websites on shared or family devices.

Problem gambling can develop gradually and may not be obvious at first. Being aware of the warning signs is an important first step. If you recognise any of the following in your own behaviour or in the behaviour of someone close to you, it may be time to seek help:

Recognising these signs in yourself takes courage, and reaching out for help is a positive and brave step. vpbet's support team is available 24/7 and can direct you to both in-platform tools and external support resources. You are not alone.

One of the most practical steps you can take to stay in control of your gambling activity is to set a deposit limit on your vpbet account. Deposit limits allow you to cap the total amount of money you can deposit into your account over a defined period — daily, weekly, or monthly. Once your limit is reached, you will not be able to make further deposits until the period resets.

• Daily deposit limits: a cap on the total BDT you can deposit within a 24-hour rolling period.
• Weekly deposit limits: a cap covering the full 7-day rolling period from the date of activation.
• Monthly deposit limits: a cap covering a rolling 30-day period, providing a longer-term budget framework for your gaming activity.

To set or adjust your deposit limits, contact our support team at [email protected]. Limits are applied immediately. Requests to increase an existing limit are subject to a minimum 24-hour review period before any increase takes effect, giving you time to reflect on the decision.

If you feel that you need a break from gambling — whether as a precautionary measure or because you are concerned about your gambling behaviour — vpbet provides two distinct options: a time-out and self-exclusion.

A time-out is a short-term account suspension, available in the following durations:

• 24-hour time-out: your account is suspended for one full day.
• 7-day time-out: your account is suspended for one full week.
• 30-day time-out: your account is suspended for one full month.

Self-exclusion is a longer-term measure for players who feel that gambling has become genuinely harmful. You may request self-exclusion for a period of 6 months, 1 year, 5 years, or permanently. Once a self-exclusion is in place, it cannot be lifted until the minimum exclusion period has elapsed. We take self-exclusion requests very seriously and process them without delay. If you wish to self-exclude, contact us immediately at [email protected].

Maintaining a healthy relationship with gambling comes down to a few straightforward habits. The following tips reflect what responsible players at vpbet practise every day:

• Set a gambling budget before you start and stick to it — decide in advance how much you are comfortable spending and treat it as the cost of entertainment.
• Never gamble with money you need for essential living costs such as food, rent, utilities, or loan repayments.
• Take regular breaks during gambling sessions. Continuous play without breaks impairs judgement and can make it harder to make sensible decisions about when to stop.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol. Emotional states and impaired judgement lead to poor decisions and higher risk of losses.
• Accept that losses are part of gambling. If you are having a losing session, do not attempt to recover losses by increasing your bets or depositing more — this approach almost always leads to larger losses.
• Balance gambling with other leisure activities. If gambling is the only activity you look forward to or the primary way you relieve stress, this is a sign worth paying attention to.

If you are concerned about your gambling — or about the gambling of someone close to you — reaching out for help is the right thing to do. vpbet's support team is available around the clock and is trained to handle responsible gaming requests with care, discretion, and without judgement. Whether you need to activate a tool, request exclusion, or simply want to talk through your concerns, we are here for you.